Privacy Policy: Stagbrook Ltd.

Last updated: 24.03.26 Stagbrook Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website: https://www.stagbrook.co.uk/

1. Who We Are

Stagbrook Ltd provides bespoke joinery, construction, and landscaping services across Kent, including Sevenoaks, Tonbridge, and surrounding areas.For the purpose of data protection law, Stagbrook Ltd is the data controller. If you have any questions about this policy, please contact us at: 📧 andy@stagbrook.co.uk

2. What Information We Collect

We may collect and process the following data:

Information you provide to us:

Name, Email address, Phone number, Postcode / project address, Project details (e.g. budget, timeframe, enquiry notes) This is typically collected when you: Fill out a contact form, Request a quote, Subscribe to updates, Contact us via email or phone

Automatically collected information:

IP address, Browser type and version, Pages visited on our website, Time spent on pages, This is collected via cookies and analytics tools (e.g. Google Analytics).

3. How We Use Your Information

We use your data to: Respond to enquiries and provide quotes, Deliver our services, Improve our website and user experience, Send occasional updates or marketing (only if you’ve opted in), Maintain internal records, We will never sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases: Consent - when you opt in to marketing, Contract - to provide quotes or carry out work, Legitimate interests - to improve our services and website

5. How We Store Your Data

Your data is securely stored using trusted platforms (e.g. Squarespace, email systems, CRM tools). We retain personal data only for as long as necessary to: Fulfil the purpose it was collected for, Meet legal or accounting requirements

6. Sharing Your Information

We may share your data with: Trusted service providers (e.g. website hosting, email platforms), Professional advisors where required, All third parties are required to respect the security of your data.

7. Cookies

Our website uses cookies to: Improve functionality, Analyse website traffic, Enhance user experience, You can manage or disable cookies via your browser settings.

8. Your Rights

You have the right to: Access the personal data we hold about you, Request correction of inaccurate data, Request deletion of your data, Object to or restrict processing, Withdraw consent at any time to exercise your rights, contact us at: 📧 andy@stagbrook.co.uk

9. Data Security

We take appropriate measures to protect your data from: Unauthorised access, Loss or misuse. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Checkatrade, Instagram). We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data: 📧 andy@stagbrook.co.uk
Stagbrook Ltd – Kent, UK